By creating an account or otherwise accessing the Service, you represent that (a) you are at least 18 years of age; (b) you have the legal authority to enter into this agreement on behalf of yourself or the entity you represent; and (c) your use of the Service will comply with all applicable laws and regulations. If you are using the Service on behalf of a business entity, you represent that you are authorized to bind that entity to these Terms.
ONLYnumber.online is a cloud-based business phone system (PBX) that provides users with virtual phone numbers, voice calling (inbound and outbound), SMS messaging, voicemail, and video conferencing capabilities. The Service operates on a Bring Your Own Carrier (BYOC) model and is powered in part by Telnyx, LLC ("Telnyx"), a third-party telecommunications provider.
We reserve the right to modify, suspend, or discontinue the Service or any part of it at any time. ONLYnumber.online is a communications technology platform. We provide the infrastructure — you are the operator. We do not initiate, monitor, or control the content of any calls or messages made through the Service.
You must create an account to access the Service. You agree to:
You may not share your account, create multiple accounts without prior written consent, or use automated methods to create accounts. We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.
Subscription pricing is listed on our pricing page in U.S. dollars. We reserve the right to change pricing with at least 30 days' notice to active subscribers.
Payments are processed by third-party payment processors. By subscribing, you authorize us to charge your payment method for all applicable fees and agree to maintain valid payment information on file at all times.
Subscriptions automatically renew unless you cancel before the renewal date. You may cancel at any time through your account settings.
Non-payment may result in suspension of your account without notice. Past-due amounts accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law.
Phone numbers connected through the Service are provided through Telnyx LLC under the BYOC model and are subject to availability. You acknowledge that:
If you use the SMS features of the Service, you agree to comply with all applicable laws and carrier requirements, including:
ONLYnumber.online is a communications technology platform. We are the engine — you are the operator. You are solely and exclusively responsible for ensuring that your use of the Service complies with all applicable laws, including:
We do not monitor the content of your calls or messages, the composition of your contact lists, or your campaign configurations for legal compliance. We are not your compliance officer, attorney, or legal advisor.
You agree not to use the Service to:
We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this Acceptable Use Policy, including suspending or terminating their account.
The Service, including all software, interfaces, text, graphics, logos, and other content, is the property of BFF Software LLC or its licensors and is protected by United States and international intellectual property laws. You receive only a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during the term of your subscription.
You retain ownership of all contact data, call recordings (if applicable), and other content you upload to the Service ("User Content"). By using the Service, you grant us a limited, non-exclusive license to host, process, and transmit that content solely as necessary to provide the Service.
If you submit suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback without any obligation to you.
The Service relies on third-party providers, including Telnyx, LLC for voice and telecommunications infrastructure. Your use of the Service is subject to Telnyx's acceptable use policies in addition to these Terms. We are not responsible for the availability, performance, or actions of any third-party service.
If you access the Service from the European Economic Area, the United Kingdom, or Switzerland, the following additional terms apply.
BFF Software LLC is the data controller for personal data you provide when registering for and using the Service. Your data is processed and stored in the United States. By using the Service, you acknowledge that your personal data will be transferred to and processed in the United States, which may not provide the same level of data protection as your home country.
We process your personal data on the following legal bases: (a) performance of a contract, where processing is necessary to provide the Service you have subscribed to; (b) legitimate interests, including maintaining the security and integrity of the Service, preventing fraud, and improving our platform; and (c) compliance with legal obligations where applicable.
If you are located in the EEA, UK, or Switzerland, you have the following rights with respect to your personal data: the right to access the data we hold about you; the right to correct inaccurate or incomplete data; the right to request deletion of your data, subject to our legal obligations and legitimate operational needs; the right to restrict or object to certain processing; the right to data portability; and the right to lodge a complaint with your local supervisory authority.
To exercise any of these rights, contact us at legal@bffsoftware.com. We will respond within 30 days.
We retain your personal data for as long as your account is active or as needed to provide the Service. Call logs and voicemail recordings are retained for a rolling 60-day period unless you delete them earlier. Upon account termination, you may request deletion of your data within 30 days as described in Section 16.4.
Our collection and use of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in the Privacy Policy.
Telecommunications services inherently involve factors outside our control, including carrier reliability, network congestion, and regulatory changes.
You agree to defend, indemnify, and hold harmless BFF Software LLC, its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law, including the TCPA, TSR, or state telemarketing statutes; (d) any User Content you transmit through the Service; or (e) your negligence or willful misconduct. We may assume the exclusive defense and control of any matter subject to indemnification by you, at your expense.
These Terms commence on the date you first access the Service and remain in effect until your subscription is terminated or these Terms are otherwise ended.
You may cancel your account at any time through your account settings or by contacting us at legal@bffsoftware.com.
We may suspend or terminate your account immediately and without prior notice if: (a) you breach any provision of these Terms; (b) we are required to do so by law or by our telecommunications providers; (c) your use of the Service poses a legal, regulatory, or reputational risk to us or our providers; or (d) you fail to pay any fees when due.
Upon termination, your license to use the Service immediately ceases. You may request an export of your data within 30 days of termination; after that period, we may permanently delete your data. Provisions that by their nature should survive termination (including limitations of liability, indemnification, and dispute resolution) will survive.
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-law principles.
Before filing any formal legal proceeding, the parties agree to attempt to resolve any dispute informally by contacting the other party in writing at legal@bffsoftware.com and allowing 30 days for a response and good-faith resolution.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Salt Lake County, Utah, or via remote proceeding. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Either party may seek emergency injunctive relief in a court of competent jurisdiction in Salt Lake County, Utah to prevent irreparable harm pending arbitration. Claims arising from intellectual property infringement are exempt from mandatory arbitration.
We may update these Terms at any time. We will notify you of material changes by posting the revised Terms on our website or via email. Material changes take effect 30 days after notice. Your continued use of the Service after that period constitutes your acceptance of the revised Terms. We also reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.
These Terms, together with our Privacy Policy and any subscription agreements, constitute the entire agreement between you and BFF Software LLC regarding the Service and supersede all prior agreements, understandings, and representations.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future.
You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, government actions, labor disputes, power failures, internet outages, or acts of third-party telecommunications providers.
Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and BFF Software LLC.
Notices from us will be delivered to the email address associated with your account. Notices to us must be sent to legal@bffsoftware.com or by mail to BFF Software LLC, Utah, United States.
For questions about these Terms, contact: